Return Policy

Hitsleekay Return & Refund Policy

At hitsleekay, your satisfaction is our top priority. If something isn’t quite right with your order, we’re here to make the return process simple and hassle-free. Please review the policy below to understand how returns work and what to expect.

Return Eligibility

You can return items that meet the following criteria:

• Return Period: Items must be returned within 30 days of receiving your order.

• Item Condition: Returned products must be unused, unwashed, in original condition, with all tags attached and in the original packaging.

Items Not Eligible for Return

For hygiene and final-sale purposes, we cannot accept returns on the following:

• Intimate wear (e.g., underwear, swimwear)

• Final sale or clearance items

• Gift cards

• Customized or personalized items

How to Start a Return

To return an item, simply follow these steps:

• Get in Touch: Email us at [email protected] or use the return request form on our website. Be sure to include your order number and the reason for your return.

• Return Authorization: Once approved, you’ll receive a return authorization number and detailed instructions on where and how to send your item.

• Package the Item: Repack your item securely in its original packaging. Include the return authorization number in your package.

• Shipping Costs: Return shipping is the responsibility of the customer unless the item is defective or the return is due to our error. We recommend using a trackable shipping method and purchasing insurance, as we are not liable for lost or undelivered returns.

Refunds

Once we receive and inspect your returned item:

• Refund Method: We’ll issue your refund to the original payment method.

• Processing Time: Please allow up to 3-15 business days for the refund to be reflected in your account, depending on your bank or payment provider.

• Partial Refunds: If items are returned worn, damaged, or not in original condition (excluding manufacturer defects), only a partial refund may be granted.

Exchanges

We currently do not process direct exchanges. If you'd like a different size or color, please return the original item following the process above and place a new order for the preferred item.

Damaged or Faulty Products

If you received a damaged or defective product, please contact us immediately at [email protected]. Include your order number and clear photos of the issue. We’ll offer a replacement or full refund, including any shipping charges, once the claim is verified.

Refund Delays or Issues

Haven’t received your refund yet? Here’s what to do:

• Check your bank account or contact your credit card provider—refunds can take a few days to appear.

• Still haven't received your refund? Reach out to us at [email protected], and we’ll be happy to assist.

We're committed to making your experience with hitsleekay exceptional—from your first click to your final outfit. If you have questions about returns or anything else, our team is always here to help!