Shipping Policy

Shipping & Delivery Details

At hitsleekay, we’re committed to getting your order to you as quickly and efficiently as possible. Please review the information below to understand how and when your items will arrive.

Estimated Delivery Time

Total Delivery Time = Processing Time + Shipping Time

• Processing Time: 1–3 business days

• Shipping Time: 7–20 days (depending on your location)

You’ll see an estimated delivery date during checkout, but please be aware that this is an approximation and may vary due to region-specific factors or carrier delays.

Order Tracking

Once your order is on its way, you’ll receive an email notification containing your tracking number. You can use this to monitor your package from our warehouse to your doorstep.

If you have a registered account, the tracking details will also appear in your Order History under your profile.

    Tip: Tracking may take up to 24 hours to update after the shipping provider scans your package for the first time. If it doesn’t show immediately, check back a bit later.

Delivery Areas

While we strive to serve customers worldwide, shipping is not currently available to every country. If you're unsure whether we ship to your location, please reach out to our team—we’ll do our best to accommodate your request.

If Your Order is Delayed

If your order hasn’t arrived by the expected delivery date, we recommend the following:

• Check your tracking number for updates

• Log into your Account Center for order status

• Still need help? Contact us directly for assistance

Important Reminders

Please remember that delivery times are estimates and may be affected by factors beyond our control, including:

• Adverse weather conditions

• Customs clearance delays

• Courier or transit issues

• Incorrect shipping details provided at checkout

• Peak holiday volumes

Need Help?

Our customer service team is always ready to assist you. For questions about your delivery, account, or order status, email us at:

📩 [email protected]